Shipping and Returns
SHIPPING
UK Customers.
We offer free UK delivery on all orders above £1000. Returns are covered by the customer.
Non-UK Customers
For customers outside of the UK, any applicable local duties and taxes are the responsibility of the customer and are not included in the shipping rates.
General information
If you place an order on a Friday evening or over the weekend, it will be processed and handed over to the courier on Monday.
The estimated shipping times provided are based on business days only. Additional time may be required due to weekends, bank holidays, and public holidays.
Deliveries to remote locations may experience longer transit times.
International shipments may undergo customs clearance, which could lead to delays beyond the initial delivery estimates.
You will receive a Shipping Confirmation email containing your tracking number once your parcel has been shipped.
RETURNS
If you're uncertain about the size, colour, or fit, rather than purchasing multiple items with the intent to return some, please reach out to us at customercare@efotlez.com – we're here to assist you in selecting the perfect item.
We hope you enjoy your purchase. If something isn’t quite right, you have 14 days to return it to us. Returns received after this period will be accepted if ÉFOTLEZ has confirmed an exception via email.
Please contact us at returns@efotlez.com with your order number to initiate a return. We will provide you with the necessary return destination details.
Please ensure that the item you wish to return is in its original condition, unused, not washed, not altered, with no signs of wear or makeup, and includes the ÉFOTLEZ security tape, tags, garment bags, hangers, GPS tracker (if provided) and all other original packaging. If these conditions are not met, we might be unable to approve your return and issue a refund.
When sending back your return, please ensure the parcel is securely sealed to prevent any damage during transit. Please remember to get proof of postage. Please ensure your package is insured in case of loss or damage.
We will issue your refund within 10 business days of receiving your return at our warehouse. The refund will be issued to the same card or account used for your original purchase. You will receive a Refund Confirmation email once the process is complete.
Please note, that shipping costs will be refunded only for items that were delivered to the customer in faulty condition. We are unable to refund any local taxes and duties that may have been applied. However, you may be able to reclaim these by contacting your local customs office. Since this option may not be available in all countries, we recommend using a customs broker if you wish to recover duties on returned items.
If you have any questions or concerns about our returns process, please contact customercare@efotlez.com and we will be happy to help you.
UK Customers
Please, contact us at returns@efotlez.com to request a return label. A member of our team will provide you with a Royal Mail/DHL return label via email. Attach the label to the front of the original box and seal using the adhesive strip. Take the box to your local post office.
The cost of the return label will be deducted from your final refund amount.
Non-UK Customers
Please, contact us at returns@efotlez.com to request a return label. A member of our team will provide you with a DHL return label via email. The cost of the return label will be deducted from your final refund amount.
Please ensure that you have attached your commercial invoice on the outside of the box.
EXCHANGES
If you’d like to exchange your item for a different size or colour, please follow the returns procedure outlined above and then place a new order for the item you want. Please be aware that all shipping and return charges will apply to exchanges.
REFUSED SHIPMENTS