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Terms and Conditions

Please take the time to read this document carefully, as it contains crucial information about your rights and obligations, including any applicable limitations and exclusions.

These terms and conditions apply to the purchase and sale of products (“Products”) through www.efotlez.com  (the “Website”). By ordering Products through this Website, you agree to comply with and accept these terms and conditions. ÉFOTLEZ Limited  (Company Number 11834130) (referred to as "us" or "we") may update these terms and conditions at any time, at our discretion, without prior written notice. The latest version will be posted on the Website and applies to any order made after publication, so please review them before purchasing. Additionally, please carefully read our Privacy Policy before placing an order through this Website. All textual information and graphic images of goods posted on the Website are the property of ÉFOTLEZ Limited. Viewing information or printing pages of the Website is permitted only for personal use.

The photos provided are only visual representations and may not fully match the product's real appearance. Please note that the product colours you see will depend on your monitor’s ability to display these colours. We cannot guarantee that your monitor's evaluation of product colour will accurately reflect the product upon delivery. Product descriptions and details are not comprehensive and may contain typographical errors, all sizes and measurements are approximate. However, we strive to accurately represent all aspects of our products to ensure your complete satisfaction with your purchase.

The Buyer’s interactions with the Seller’s managers and representatives must adhere to the principles of common decency and proper communication etiquette. The use of profanity, insults, offensive language, threats, or blackmail, in any form or directed at anyone, is strictly prohibited.

CHAPTER 1. ORDER ACCEPTANCE AND CANCELLATION

1.1 The buyer can place an order in the online store 24 hours a day, 7 days a week, except for periods of routine maintenance or technical failures.

1.2 Registration on the Website is not required to place an Order. However, you are responsible for keeping your account information confidential.

1.3 We undertake to sell the Products presented in the catalogue of the online store, and you undertake to accept and pay for the Products at the prices indicated in the description of the Products on the relevant page of the Website.

1.4 Public offer is recognized as accepted by the buyer from the moment the buyer places the order, as well as from the moment the buyer accepts the order through the checkout page of the site. This offer does not create a binding contract until we accept it. We accept your order at the time we dispatch the goods to you. This represents the moment where a ‘contract of sale’ is made between ÉFOTLEZ and you. If any items are unavailable, we will notify you in the order dispatch email.

1.5 If you order multiple items, each item is considered a separate offer. In the absence of the Product ordered by you in our warehouse, we have the right to exclude the specified Product from the order. Once we receive your order, we will send an order acknowledgement email to the email address you provided during the ordering process. Please note that this email is simply to confirm that we have received your order; it does not signify our acceptance of your offer to purchase the goods.

    1.6. We require full payment for the Product before we can accept any offers.

    1.7  If we cannot fulfil your order, we will inform you and ensure that you are not billed for the items. This can happen because:

     - The goods are out of stock. Please note, that although we do our utmost to keep stock information precise, occasional discrepancies may arise. In the event that you purchase an item marked as in stock on our website but it is out of stock, we will notify you without delay. If we have already received payment for those items, we will issue a refund for the purchase amount.

    - There is an error in the price or description of the goods;

    - Other circumstances that we couldn’t predict.

     

    CHAPTER 2. Pricing policy

    2.1 The prices for the Products are determined by us unilaterally and non-negotiable and are indicated on the pages of the Website.

    2.2 We regularly update and revise our Product offerings, and we reserve the right to discontinue any Product at any time without prior notice. All Product prices are subject to change by us unilaterally. However, the price of Product you have already ordered will remain unchanged. While we strive for accuracy in Product descriptions and pricing, adjustments may be necessary.

    2.3 Prices displayed on the UK Website are in GBP and include VAT. Delivery costs are not included in the listed prices and will be calculated at checkout. We provide free UK delivery for all orders over £1000.

    2.4. All payments on the website will be processed in GBP. If you select your country and currency from the provided list, the displayed price will be an estimate. ÉFOTLEZ is not liable for any discrepancies in the final amount due to currency conversion rates. Your card issuer or payment method provider may impose additional international bank fees if your credit/debit card is not denominated in GBP. We have no control over these charges and cannot predict their amount.

    2.5 In case of an incorrect indication of the price of the Product ordered by you, we inform you about this in order to confirm the order at the corrected price or cancel the order. If it is impossible to contact you, this order is considered cancelled, except in cases where the price of the Goods has been reduced and/ or turned out to be less than indicated on the pages of the Website. ÉFOTLEZ always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will repay the amount to you.

    2.6 ÉFOTLEZ reserves the right to offer discounts on Products and to implement a bonus program. The types of discounts, bonuses, and the methods and conditions for their application are determined solely by us and are detailed on the Website.

     

    CHAPTER 3. SHIPPING FEES, TAXES, AND INTERNATIONAL DUTIES

    3.1 The products will be your responsibility from the moment we deliver them to the address you provided.

    3.2 Orders shipped outside of the UK may incur import duties and taxes, which must be covered by the recipient. These fees differ by country, and we are unable to provide an estimated cost. We recommend contacting your local customs office to check the current fees before placing an order to avoid unexpected charges. You are also responsible for acquiring any required customs, import, or other permits to purchase goods from our website. Payment of these charges will be required to release your order from customs upon arrival.

    3.3 Any timeframes for delivery provided are approximations. To prevent delays in receiving your order, please verify that the billing and shipping information associated with your credit/debit card is correct when placing your order. If our supply of products is delayed due to factors beyond our control, we will notify you promptly and take measures to reduce the impact of the delay.

    3.4 If you are unavailable to accept delivery. If no one is present at your address to receive the goods and they cannot be placed in your mailbox, we will leave a message explaining how to reschedule delivery or pick up the goods from a nearby location

    3.5 If you do not reschedule delivery. If you do not retrieve the goods as agreed or, after a failed delivery, you do not organize a redelivery or collect them from a pickup point, we will reach out to you for further instructions and may apply fees for additional delivery costs. If, despite our best efforts, we are unable to reach you or rearrange delivery or collection, we may cancel the “Contract of sale”.

     

    CHAPTER 4. RETURN POLICY

    4.1 Products must not be sent back to us without prior approval. Items returned without approval may not be eligible for a refund, and unrecognized returns may be sent back to the sender

    4.2 We accept timely returns of new and unused products within 14 days from the date you received your order. Please ensure that the item you wish to return is in its original condition, not washed, not altered, unused, with no signs of wear or makeup, and includes the ÉFOTLEZ security tape, tags, garment bags, hangers, and all other provided original packaging.

    4.3 You must post the goods back to us at ÉFOTLEZ Limited.  Please email us at returns@efotlez.com. We will email you a return label. Please remember to save/obtain proof of purchase. Please remember to get proof of postage.

    4.4 Refunds will not be processed until the items are returned and inspected by ÉFOTLEZ.

    We will issue your refund within 10 business days of receiving your return at our warehouse. The refund will be issued to the same card or account used for your original purchase. You will receive a Refund Confirmation email once the process is complete.

    4.5 We cannot refund local sales taxes or customs duties that have been applied; however, you may be able to reclaim these fees by reaching out to your local customs office. Since this option may not be available in every country, we suggest considering the use of a customs broker if you wish to recover duties on returned items.

     

    CHAPTER 5. WEBSITE

    5.1 This website is operated by ÉFOTLEZ Limited ("EFOTLEZ", "we, "us")

    5.2 We reserve the right to modify and update our website periodically, including to accommodate changes in our products, meet user demands, and align with our business objectives.For operational or business reasons, we may pause, withdraw, or limit access to certain sections or the entirety of our website.

    5.3 If you select or are assigned a user ID, password, or any other detail as part of our security protocols, you are required to keep this information confidential. We also reserve the right to deactivate any user identification code or password, whether set by you or assigned by us, if we believe you have breached any terms outlined in these conditions.

     

    CHAPTER 6. WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES

    We own all intellectual property rights related to our website and the content available on it. This includes but is not limited to written content, pictures, images, illustrations, video snippets, audio files, designs, logos, trademarks, and other material displayed on this site, as well as the software used for its development and maintenance. These creations are protected under copyright, design, trademark, and other intellectual property regulations and agreements worldwide.

    These terms of use, their subject matter and their formation, are governed by English law. Courts of England and Wales will have exclusive jurisdiction.